Basic
Essential IT Support
Small businesses
- Remote IT support
- Desktop troubleshooting
- Software support
- Basic network support
- Printer & user account support
- Monthly IT report
Our Services
Complete IT infrastructure & support
Networking, data center, servers, security, cloud, desktop support and managed IT — designed for uptime and growth.
All services
Infrastructure, security, field support and Microsoft solutions — open any service for full details.
Infrastructure
Network Infrastructure
Design, install, configure and maintain complete LAN, WAN, Wi-Fi, VPN and firewall networks.
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Data Center Maintenance
Server room and data center care — racks, cabling, UPS, monitoring, backup and preventive maintenance.
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Server & Storage
Physical and virtual server deployment with NAS/SAN storage, AD, DNS and ongoing maintenance.
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Structured Cabling
Professional Cat5e/Cat6/fiber cabling with patch panels, labeling, testing and certification.
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Racking, Stacking & Cabling
Clean deployments with racking, stacking, structured cabling and multi-site rollouts.
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Site Surveys
Network and facility assessments that de-risk every deployment decision.
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Cybersecurity & Firewall
Protect infrastructure with firewall deployment, endpoint security, access control and hardening.
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Backup & Disaster Recovery
Backup and recovery design so your business can recover from failure, deletion or ransomware.
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Cloud & Virtualization
Move workloads to VMware, Hyper-V and cloud — deploy, migrate and optimize virtual environments.
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Managed IT Services
Ongoing managed IT — monitoring, helpdesk, security, backup and reporting without a large internal team.
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Microsoft Azure
Cloud infrastructure on Azure — design, migrate, operate and optimize with enterprise discipline.
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Hardware Break Fix
Fast on-site diagnosis and repair to restore endpoints and infrastructure with minimal downtime.
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IT Hardware & Maintenance
Install, maintain and troubleshoot desktops, servers, switches, UPS, printers and network gear.
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IT Helpdesk Support
Remote and on-site helpdesk that keeps users productive — L1 to L3 ready.
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Desktop & End-User Support
Day-to-day desktop, laptop, printer and Microsoft 365 support — remote or on-site.
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End-User Services
Service desk and field service — any time, anywhere support for any device.
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Roll Out & Migration
Image, deploy and migrate systems at scale without disrupting operations.
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IT Relocation
Office moves without IT chaos — plan, disconnect, relocate and restore with zero drama.
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EOL Device Management
Retire aging hardware securely — compliant, cost-efficient and environmentally sound.
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Modern Device Management
From day-one provisioning to retirement — equip teams with the right devices.
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PCs & Devices
Supply, configure and support PCs, laptops and peripherals for teams of any size.
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Microsoft 365
Deploy, secure and manage Microsoft 365 — email, Teams, SharePoint and productivity apps for every user.
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Microsoft Office
Install, configure and support Office apps so teams stay productive on desktop and web.
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Microsoft Copilot
Adopt Copilot across Microsoft 365 — readiness, rollout, governance and user enablement.
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Windows
Windows client and server support — imaging, patching, hardening and day-to-day operations.
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Business
IT solutions shaped for business — productivity, security, collaboration and growth.
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Developer & IT
Custom development and IT engineering — apps, integrations, automation and technical delivery.
View detailsSupport packages
IT support that fits your size
Basic, Professional or Enterprise — choose the coverage your operations need.
Professional
Business IT Support
Medium organizations
- Everything in Basic
- Network & server support
- Firewall & backup monitoring
- On-site support
- Preventive maintenance
- Priority tickets & monthly infrastructure report
Enterprise
Complete Infrastructure Support
Large organizations
- Complete IT helpdesk
- Network, server & storage management
- Data center, firewall & DR support
- Remote & on-site coverage
- IT asset management & SLA support
- Dedicated technical support & regular reports
Service levels
SLA response priorities
Target response times by priority — finalized in your contract and package.
| Priority | Example | Target response |
|---|---|---|
| Critical | Complete network/server outage | 15–30 minutes |
| High | Major business service affected | 1 hour |
| Medium | Individual user issue | 4 hours |
| Low | General request | 1 business day |
Our approach
From assess to improve
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01
Assess
Evaluate existing IT infrastructure.
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02
Design
Create network, server and IT infrastructure design.
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03
Deploy
Install and configure required hardware and software.
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04
Secure
Implement security controls and access policies.
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05
Monitor
Watch critical systems and catch issues early.
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06
Support
Provide remote and/or on-site technical support.
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07
Improve
Review performance and recommend improvements.
